If you are looking for the right POS system for your jewelry store, you will probably be amazed at how many choices you have. There are numerous POS systems, and many of them perform the same basic functions. However, not all POS systems are created the same. Many offer more advanced features that can help you process orders and keep track of inventory with great ease. If you are in the market for a POS system for your jewelry store, here are five factors to consider before making a final decision.
1. Inventory Management
As a jewelry retailer, your inventory is arguably the most important component of your business. For this reason, you will need a reliable jewelry store POS to help you keep track of it. When purchasing a POS, be sure it not only has great organizational features, but built-in purchasing as well. The ideal POS must be capable of handling complex inventory, such as products with various attributes and serial numbers. It should also allow you to create custom tags so you can group similar items together. If you regularly rotate your jewelry selection, tags can help you find archived inventory if necessary.
2. Streamlined Operations
Do you have an online and brick-and-mortar jewelry store? If you have both, the right POS system can probably help you streamline all your online and in-person operations. A POS can help you sell your jewelry online with greater ease and synchronize the relationship between your physical and online store regarding sales, inventory, and orders. Your system must also have the ability to produce consolidated reports that combine both physical store and eCommerce sales.
3. Ease-of-Use
Ideally, you should choose a POS system that your staff feels comfortable using. Prior to making purchases, whether online or in-person, most customers have already conducted extensive research, so your staff should be prepared to work with them. The right POS system shouldn’t be too complex and consume too much of your employees’ time. It should give them fast access to the information you need so they can better serve customers. Seek out features such as customizable dashboards, easy-to-complete inventory entry, and an intuitive interface.
4. Personalized Experiences
Can your POS system offer customers a personalized experience? If it can, you probably made the right choice. Your system should be able to store purchase histories and customer profiles so your employees can make relevant, tailored recommendations. No matter how long an employee has worked for your jewelry store, profiles can help them learn more about a customer. You should also be able to integrate loyalty programs and financial incentives into your transactions. The right POS system will also allow your employees to carry out transactions using a device from any location.
5. Post-Sales Support
What support should a POS provide? All jewelry stores are different and have different needs regarding their goals, workflow, and preferences. For this reason, your POS vendor should be able to offer useful technical support and onboarding sessions. They should be able to support your success and make using your system easy. Before you settle on a POS, be sure to ask about post-sales support from the vendor. In terms of support, a good POS vendor should:
- Publish online product reviews and customer satisfaction ratings.
- Have a local team of specialists available to troubleshoot issues.
- Offer multiple ways to reach out to the support staff.
- Have onboarding sessions for both managers and employees.
- Offer a variety of helpful training tools.
Modern POS systems should have the ability to compile and analyze the data from reports. These reports should highlight your most profitable pieces, lowest-selling products, top-selling products, busiest store hours, highest-performing sales associates, and top brands. A simple-to-use dashboard should give you instant access to the information you need to make informed decisions regarding your jewelry store. The right system should also make tasks such as staff scheduling and inventory purchasing easier.
Find a System That Supports Your Success
By keeping the factors listed above in mind, you can find the right POS system for your jewelry store. There are many choices available, but by using your own criteria, you can narrow down your choices and find a system that supports the success of your store.
