In the hospitality sector, ensuring the guests have a great experience and are comfortable and well looked after during their stay is pertinent to success. A pleased guest is likely to become a returning customer and their review in turn influences others to book. Be it for business or leisure, customer satisfaction is at the heart of every good hospitality business especially in a global metropolitan like London where you are spoilt for choice.
Be it charming boutique hotels, luxury establishments with their own Michelin starred restaurants or global chains, London has hotels for every type of traveller. In recent years, hotels have been making use of technology to enhance their guests’ experiences and making their stay unforgettable. Although laundry operates behind the scenes, its impact on guest satisfaction is undeniable.
In this article, we have highlighted some ways in how online dry cleaners in London and laundry services have transformed hotel stays for guests.
Convenience and real time communication
The evolution of online dry cleaning and having corporate dry cleaning and laundry contracts with reputable online dry cleaners can revolutionise housekeeping operations at hotels. Ensuring clean linen and towels are available 24/7 at the hotel and keeping a check on the stock room to make sure there are enough spares available is no easy task.
Therefore, most hotels choose to outsource their laundry service for hotels and dry cleaning operations to experts. These online dry cleaners can help maintain staff uniforms and hotel linen as well as cater to any guest demand. Online dry cleaners operate differently from traditional brick and mortar shops. They have websites and mobile applications for correspondence and the housekeeping team can liase with them to schedule pick ups and deliveries.
These dry cleaners also offer express services and out of hours cleaning services so nearly all of guest demand can be catered to. Some dry cleaners offer additional services such as wedding dress and tuxedo cleaning as well as minor alterations like fixing broken zippers and shortening trousers. Whether guests are attending events and meetings or staying just to enjoy culture and food, expert dry cleaners can make sure they have clean pressed clothes available at all times.
Mobile applications further allow the flexibility for guests to schedule their collections from the dry cleaners directly and track their order in real time.
Hygiene and sanitation
After Covid-19, upholding hygiene and sanitation standards has become top priority for hotels, especially when it comes to laundry. Ensuring that all bacteria and germs are effectively removed and the towels and linen are washed and dried properly is important to achieve a thorough clean. This prevents any disease transmission which means peace of mind for hotel staff and guests alike.
Damp sheets and towels are also prone to mould and mildew hence, must be left to rest for 24 hours post cleaning and dried properly. In order for guests to be truly comfortable and satisfied, provision of hygienic linens should be at the top of the list for any hospitality business.
Eco friendly and sustainable
More and more hotels are also gravitating away from traditional practices and adopting a more eco friendly and sustainable approach. Be it the use of organic, British produce in food, abandoning plastic water bottles in rooms or environmentally friendly packaging for toiletries, going green has become another priority.
The UK has one of the lower carbon emissions per room per night but there is still room for improvement. Improving energy efficiency and using renewable energy sources can bring the carbon footprint down further. Choosing eco friendly dry cleaners is another way hotels can improve their sustainability. These dry cleaners re clean and reuse the water in their operations and use eco friendly more natural detergents and solvents.
Environmentally friendly practices at dry cleaners also involve using more energy efficient washers and dryers as well as using electric vehicles for their pick up and delivery services. Lots of guests are looking for sustainable hotels and endeavouring to enjoy their trips but while lessening the impact on the planet.
Hospitality is all about reading your customer and going above and beyond for them. Laundry plays a key role in transforming a guests experience. Using innovative methods and leveraging technology for your benefit while keeping your carbon foot print in check is the way forward.
