Workspace digitalization is changing organizational processes dramatically. Employees are transitioning towards streamlined procedures and novel approaches, which typically need to be accompanied by appropriate training programs.
Businesses need to make sure that the transition is going smoothly as information overload is common.
We’ll hereby attempt to bring forth some ideas organizations may have overlooked, focusing on team efficiency and engagement.
Improving Team Efficiency
Improving your team’s effectiveness should come first. However, because there are multiple changes taking place all at once, creating a team performance improvement plan is recommended.
To get started, envision the team’s mission, goals and objectives. To be able to track the latter two, you should also set up reliable metrics, preferably KPIs. When the dynamics have been established, define employees’ roles, responsibilities, and goals. Finally, set a timeframe for target goals.
Deploy New Tech
New tech has become a corporate setting standard but rather than throwing generalized advice, we’ll provide some ideas on the actual tool types to benefit your teams. Keep in mind that the list is not definite.
Performance Management Apps
Organizational change should be headed by managerial teams as showing by example is typically the most efficient approach.
Performance management apps are necessary for this task but make sure to pick sophisticated software solutions that boost communication and feedback.
Task Management Apps
Task management apps can prove especially beneficial for frontline teams, which, frankly, could use all the help they can get.
However, other teams can also make use of a sophisticated task management app, as it helps with process streamlining and leaves employees with more time for demanding goals.
Time-Tracking Apps
Tracking time for construction teams and other workers can get difficult but, thankfully, new tech can help.
Time tracking apps come in many guises, including manual, digital and softwarized. Manual and digital software solutions use biometrics, proximity clocks, PIN clocks, swipe clock time cards, or punch clock time cards, whereas softwarized apps feature a built-in timer.
Additional features can make a huge difference, so at the very least opt for a solution with manual editing capability that allows for customized time records.
Employ Conversational Data
Employing conversational data can make a huge difference for CS representatives.
Conversational analytics uses artificial intelligence, Natural Language Processing in particular, to collect data from conversations with customers.
Conversational data is typically divided into voice data (calls) and text data (emails, bot chat transcripts, social media conversations, etc.). When combined, these insights can improve organizational performance by leaps and bounds.
Offer Supplemental Learning
Continual education is one of the most sought-out perks, which makes keeping up with supplemental learning a must.
New trends promote using advanced tech in this regard as well, and here are our top picks to consider.
Augmented Reality Learning
AR learning blends a computer-generated environment and the surroundings to create an innovative learning experience.
To top it off, AR apps integrate with other tech, empowering communication and knowledge sharing. A typical example of this practice is social media sharing and online shopping.
Gamified Courses
Gamification is trending, and not without a good reason. People simply love games.
Gamified courses come with different elements, with the three basic ones being points (identify progress), badges (display achievements), and leaderboards (display rankings).
Additional elements to consider include progress bars, incentives, rewards, narratives, feedback, and interaction elements, among others.
Regardless of the tier you choose, keep in mind that gamification should fulfill three standards: meaningfulness, conditioning, and communication. In addition, gamified courses should uphold engagement through extrinsic motivation (offer external rewards for the best results.
Microlearning
Next on, consider microlearning. As the name portends, microlearning serves short chunks of content (3 to 5 minutes, typically).
Needless to say, this type of learning is extremely popular, as people are used to being glued to their smartphone screens, so turn this bad habit into something useful!
Teach Engagement
Last, but not least, make sure to provide courses on engagement. There are plenty of pre-made options available, but creating your own course is also a great idea. In this way, you can weave specific goals into your course.
Elements to include should observe the chief drivers of employee engagement, as follows:
- Strategic alignment — teach organizational priorities and goals
- Processes in place — focus on encouraging collaboration
- Transparent communication
- A clear understanding of processes —create a sense of purpose
- Helping employees achieve their goals —help employees identify career opportunities
- Anonymous feedback
Smart Work, Happy Teams
As you can see, there is much more to be done about empowering your teams. Smart work is certain to boost employee engagement.
By optimizing company processes and giving your employees the opportunity to learn and advance, you’re setting up your organization for success.
After all, the greatest asset of any business is the people making its success possible, so establish an employee-first culture!
