How to manage hotel staff: keys for success
Scheduling hotel operations is not simply about HR routines. It is also about improving the quality of customer service and lifting the levels of satisfaction of your clients. Each hotel has a team of workers which includes receptionists, maids, cooks, technicians, and various servicemen. All of them form the reputation of your establishment, and their effective work is a must for prosperity in the hospitality industry.
A proper hotel schedule can mitigate the risks of bad customer service and ensure that all clients will get services flawlessly. Even in terms of a single hotel, staff scheduling brings results, and in the case when you have a network or a group of hotels, and you need your staff to rotate between them, hotel scheduling software is a real must-have.
Managing people and teams: the cornerstone
The core idea of the use of hotel scheduling software is to reduce the risks of mistakes. You require your staff to be present during their shifts, and sometimes something can go wrong with that. Some of your maids can take weekends suddenly, a cook can get sick, and a waiter simply cannot cope with a flow of clients. This becomes dramatically crucial on holidays or days of some special events when the demand for hospitality services eventually boosts.
The secret of the hotel scheduling app is simple. You get information about all your staff in the context of teams and single employees. The software helps to keep in order the information about the following:
- Every staff member, their positions, and salaries.
- Current schedules which can be flexibly adjusted and changed.
- Overtime information about each worker.
- Templates for checkouts which you can adjust to maintain repetitive working routines and check them instantly.
That’s just a part of opportunities as you can customize employee management software for hotels according to your business model, niche specifics, and additional services. Shifton easily offers all this in one product.
Scheduling and timetable management
Sometimes you need more staff to join the shift when your hotel is overcrowded, or you expect for a huge flow of guests. And during the low season, you may need fewer workers for a daily shift. That is what you can manage using Shifton as your automation management tool. Create timetables using pre-set templates in an app, or add your custom template. Track the completion of tasks and working hours of each shift in real-time mode. You can ensure your staff is in their place.
Allow a flexible schedule
You need to be flexible to cope with the market’s challenges. With an app for scheduling hotels, you can effectively manage your human resources and provide them with flexible shifts and schedules. For example, you can adjust more working hours for experienced employees on the rush days, and decrease the load and provide your employees with extra weekends during periods of laziness.
The app offers to exchange shifts instantly and indicate weekends and sick days online. This means you can give access to this option to your administrator or HR, use the app yourself, and constantly update the information and graphs about shifts from anywhere.
How to improve the management of a work team?
Productive group the board in the neighborliness business can have a significant effect in consumer loyalty and generally speaking business achievement. Here are some additional tips about the workflow to provide with the help of employee mobile apps for hotels i.e., Shifton.
Motivate your employees with overtime bonuses
If your top employees work with no interruption and bring good results, it is logical to praise them. You can adjust overtime bonuses in the application to calculate them automatically when filling in the working hours of each employee. Who works more – gets more, as a result. This motivates the staff and creates a kind of competition, which you can make a rule. The results will be great anyway.
Generate reports in a single click
To understand whether everything runs tip-top with your hotel’s staff, you need to get relevant and timely information about its operation and the problems the employees face. In case you get this information in a structured and informative report, you can make the right decisions and plan the strategy more efficiently. And you can do this in one click using Shifton’s integrated reporting tools.
Provide a transparent and usable ecosystem for your staff
Do you know that you can use an app for scheduling hotels along with your staff? Shifton allows you to develop an ecosystem with differentiated access levels to provide you and your staff with full functionality. Your team can see its future shifts and tasks, you can create checking templates for maids and receptionists to submit for each guest’s arrival and departure, and you can allow your manager to make changes in shifts when required.
As you can see, using a software product for automated time management, payroll, scheduling, and human resources analytics brings profit to hotel owners. So, it is a real must-try for you.