Thermo King takes customer convenience and flexibility to new heights with its enhanced telematics offerings, adding data sharing partnerships and an advanced mobile app to the ConnectedSuite™ portfolio. These additions bring cloud-based data sharing and accessibility options, providing a seamless and efficient experience for customers.
1. The Expanded ConnectedSuite™ Portfolio
The ConnectedSuite™ portfolio has undergone significant expansion to cater to the diverse needs of customer fleets. Thermo King now offers the Thermo King Connect app and has established strategic partnerships with third-party companies. This integration empowers users to effortlessly incorporate Thermo King’s leading TracKing® temperature and asset management system into partner platforms, eliminating the need for additional hardware or costly installations.
2. Customer-Centric Telematics Solutions
Carl Breczinski, Digital and Controls Product Manager for Thermo King, emphasizes the customer-centric approach taken by the company. With more than 18 years of experience in providing refrigerated unit solutions, Thermo King is dedicated to delivering operational data that enhances fleet efficiencies, reduces cargo loss risks, and maximizes uptime for customers. The goal is to offer critical data precisely when and where it’s needed, regardless of the fleet management system in use or the type of refrigeration units being operated.
3. Thermo King Connect App
The Thermo King Connect app is now available for all Thermo King TracKing and non-TracKing users. Designed to replace the soon-to-retire Thermo King Reefer and Notify apps, this app offers enhanced functionality, combining various features into one user-friendly platform.
Thermo King TracKing subscribers can access reefer operational, location, and status data instantly. Dynamic notification alerts keep users informed in real-time, while the full-featured dealer locator, complete with SOS function, makes it effortless to find the nearest Thermo King dealer. Navigating to the dealer’s location, checking business hours, and connecting via direct phone dialing is now just a click away. Additionally, users can manage alarms, send two-way commands, establish Bluetooth connections with reefers, and access unit quick-start guides, alarm code sheets, and user manuals.
Even non-TracKing users benefit from the Thermo King Connect app, with access to the dealer locator, SOS function, and Thermo King product manuals and guides.
4. Data Sharing Partnerships
Thermo King’s expanded data sharing partnerships have made it remarkably simple for customers to integrate partner systems with TracKing telematics equipment. Since 2018, Thermo King Precedent® trailer units come equipped with standard TracKing telematics, ensuring easy access to cloud-based, secure data integration. The best part is that no additional hardware is necessary.
Customers can easily authorize partner platforms to access their Thermo King units with a simple opt-in process. The list of partners continues to grow and already includes providers of fleet management systems, freight brokerage, and other telematics solutions. Customers can contact their Thermo King dealer or the TracKing support team to check if their preferred platform is already integrated or request additional partners to be added.
Dominic Hand, Vice President of IT and Connected Products at Thermo King, emphasizes the company’s commitment to meeting evolving customer and industry needs. Thermo King not only delivers innovative solutions but also strives to make fleet management more economical and reliable for customers.
With Thermo King’s expanded telematics offerings, customers can experience greater convenience, seamless integration, and valuable operational data, elevating their fleet management experience to new heights. Embracing the future of telematics, Thermo King remains at the forefront of innovation in the industry, supporting customers’ businesses with cutting-edge solutions that drive success.
